Custom Framing FAQs

JW Frame Gallery is located at 917 South 8th Street in Fernandina Beach, Florida, on Amelia Island. We’re a local custom frame shop serving customers throughout Fernandina Beach, Amelia Island, Yulee, Nassau County, and nearby South Georgia communities including St. Marys and Kingsland.

We do our best to make your experience as easy and pleasant as possible. We encourage clients to offer as much input as possible – style preference, hanging location, protection from sunlight or moisture. Our role is to guide you on what is necessary to protect and preserve your artwork. We will provide you with options that suit your personal aesthetic and provide you with choices that also fit your budget.

Our turnaround time for most projects is approximately three to four weeks. This allows us to ensure each piece is crafted with the utmost care and quality. If you have any specific deadlines or urgent requests, please let us know, and we'll do our best to accommodate your needs.

Due to the nature of our work being fully custom, we do require full payment at point of sale. 

We partner with a variety of companies who can handle delivery.

We can certainly recommend someone to hang your artwork.

In limited cases, yes. Sadly, in some cases a frame can’t be repaired. We need to see the frame – and actually manipulate it to understand its integrity to make that decision. We kindly ask that you come to our studio for us to make that final decision.

Absolutely! We use only conversation-quality glass, including Conservation Clear, UV70, Museum & Acrylic.

Paper isn’t always flat. In many cases, for example with watercolors, the paper has received excessive moisture and has most likely buckled. Photography, vintage or modern, also has moisture either from having been put into a bath (old style of photo developing) or inkjet surface spray (new style). In these cases, ambient temperature will reactivate that moisture much like heat and moisture reactivate the curl in hair that has been straightened.  Once art is framed, it can react to ambient temperature, especially in excessive heat or cold and actually cause the art to move.

We will stay in contact with you if there are any issues or delays with your order. We can call and/or text you when your order is ready for pickup.

Absolutely. Just bring it to the studio for us to discuss options.

YES! We can customize just about any frame we have in store to any custom size to fit your needs.

We do not. All of our framing is custom. We tailor each frame to perfectly fit your artwork, ensuring the highest quality and a precise fit. Our craftsmanship allows you to choose from a wide variety of materials, styles, and finishes to complement and enhance your piece. This personalized approach guarantees a unique presentation that reflects your taste and protects your artwork for years to come.

We frame artworks of all shapes and sizes, including oversize pieces measuring over 40 x 60 inches. Our custom framing options are designed to accommodate large-scale art while maintaining the highest quality craftsmanship and structural integrity.

Each piece we accept is stored flat in special art files until your order is ready to enter our production queue.

Yes. Your order is safely stored until you come to pick it up, but we prefer you to begin enjoying your artwork in your home as soon as possible. We send a few gentle reminders and will be genuinely worried about your wellbeing after about six months. Call us if you have an unforeseen circumstance.

You name it, we've framed it. In our opinion, there are few things that can’t be framed if your goal is to enhance and protect the piece.  Bring your piece to the studio and let’s discuss the possibilities!